Terms and Conditions

Terms & Conditions

The term “The Three Sisters” or “us” or “we”, refers to the owner of the website, The Three Sisters, whose registered office is The Three Sisters, 139 Cowgate, Edinburgh, EH1 1JS. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without The Three Sisters’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Country of Permanent Establishment – Scotland, UK

The Three Sisters copyright notice

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk extracts for your personal and non-commercial use only
You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

The information contained in this website is for general information purposes only. The information is provided by ” The Three Sisters ” and whilst we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage, including, without limitation, indirect or consequential loss or damage, loss of data or profits or any loss or damage whatsoever, arising out of or in connection with the use of this website. We do not exclude liability for personal injury or death resulting from our negligence or any liability which it would be illegal to exclude or attempt to exclude.

Through this website you are able to link to other websites which are not under the control of ” The Three Sisters “. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, ” The Three Sisters ” takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Deposits/Full Balance T&Cs

All monies received as a deposit payment toward a future reservation or event are subject to our company terms & conditions; any reservation cancelled 14 days prior to the date of the event will receive a full deposit refund. If cancellation occurs less than 14 days prior to the reservation date all monies paid will be non-refundable and are also non-transferable.
Please note the above T&Cs are not applicable for all reservations from November 25th to December 31st. All reservations during the festive period are non-refundable and non-transferrable.
Wedding and private events may have separate terms and conditions which can be found on the venue website.
Minimum spends: all minimum spends are to be arranged prior to your event. all prices are inclusive of VAT. if you and your guests do not make the minimum spend, you will be asked to pay the difference up to the agreed minimum spend.
Severe Weather Policy: In the event of a venue being unable to open due to severe weather, bookers will be contacted by individual venues to offer rescheduled dates within the subsequent ten days. Dates subject to availability. All other cancellations are bound by our standard terms and conditions. All guests must be available to be seated at the arranged time of booking. Failure to do so will result in loss of bookings and deposit paid.

Service Charge

Here at Scotsman Hospitality, we as a team promise to deliver an exceptional service for you and your friends, and we hope you agree. With that in mind, a 10% discretionary service charge will be applied to your final balance. We can assure you that this full amount will be distributed evenly between all of our employees who helped make your event a memorable one.

Allergens

For our guests with food sensitivities, allergies, or special dietary needs: We prepare and serve products that contain all 14 major allergens. Although we and our suppliers take every care in preparing your meal, regular kitchen operations across our supply chain involve shared cooking and preparation areas, and food variations may occur due to ingredient substitutions, recipe revisions, and/or preparation at the restaurant. For these reasons, we cannot guarantee that any menu item will be completely free of allergens. If you have an allergy, please make this known to a venue manager at soon as you arrive at the venue.

Challenge 25

All of our venues hold a challenge 25 policy. This means staff hold the right to request identification from those who look under the age of 25 – this is for purchases of alcohol or any item that has a legal age requirement. Service is refused if you cannot show one of the following; Passport, Drivers License or Scottish Pass Age Verification.

Scotsman Rewards Terms & Conditions

General Terms

The app is issued by and remains the property of Scotsman Hospitality who reserve the right to decline issue or withdraw the app, account or points at any time, or to alter or amend the terms and conditions of how the scheme operates without giving notice.

All participants in the scheme must be aged 18 years or over.

The app is not transferable, and can only be used by the person to whom is the account owner.

Accounts that remain inactive for a period longer than 12 months will have points removed from the account without notice and with no liability to Scotsman Hospitality

It is the account holders responsibility to ensure that their details are kept up to date – to change your name, date of birth or email please update this in your account section on the app.

Earning Points

To earn points you must present your QR code within the app at or before the time you pay your bill. Points cannot be added after the bill has been paid.

It is the account holders responsibility to present their QR code before payment is made/taken.

We will only investigate requests to add points if it is determined that we are at fault – for example: internet failure, equipment failure or staff error. In the event of such an occurrence the venue will be required to inform us of the request to add points on your behalf.

Points are earned on the sale of food and/or hot and soft drinks. Points will not be earned for the following (this list is not exhaustive):

alcoholic beverages
payment of deposits
special events included ticketed events
payments using Scotsman or venue branded giftcards
purchasing of Scotsman giftcards
points will not be earned on service charges or gratuities

5 points will be added to your account for each and every whole pound that you spend as per the parameters listed above. Please note that points are earned on food items, hot and soft drinks net of any points redeemed on the transaction, i.e. points will be earned on lower value of cheque total.

The number of points to be added can be altered at the complete discretion of Scotsman Hospitality.

Redeeming Points

The redemption value of points is one point equates to one penny. We reserve the right to vary this rate at any time and without giving notice.

Points will expire without notice 12 months after date of issuance.

Points will only be earned if the bill is settled in full on the day of your visit. Consequently points will not be earned for bills on which credit is given and that are invoiced subsequently.

To redeem points you must present your QR code at the time you pay your bill.

Points can only be redeemed against purchases as set out above at participating venues.

You may redeem a minimum of 100 or all of the points in your account against your bill. If you do not redeem sufficient points to cover the entire value of the bill then you will need to settle the balance with another form of payment e.g. cash, debit card, credit card or valid Scotsman giftcards.